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Angry customers - what can we do with them
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"You are the worst company I purchased from" - Enter the client. Well, bossss! What should I write back?
It is very difficult to select the words, when some of their clients get angry and complain about your company. Read more of a feel for it.

All is well that ends well. And all the way to be sure not to panic, no matter how bad it looks. Your customers just want to do best when they complain. You can see things that you might lose and every complaint will give you ideas on how to improve your business. Here are some tips to complaint handling:

• Be understanding and come down - which means that you must recognize the feelings of the person (who does not have to agree with them to do that). In the practices of NLP this is called "building a good relationship." For example, you can say "I understand how annoying it can be ..."

• Do not defend yourself - that will surely mean something to defend - not! Defensiveness will not help. The question is not who is right, it's about helping a customer disappointed and keep their repeat purchases.

• Take responsibility - whether you are guilty of the complaint or not even represent your company. Therefore, you should take the "blame". In doing so, you stressed the company you trust and reliability. If you can not handle the problem alone, make sure that the client's hand out of an elegant way.

• Make commitments - only it ensures the customer that something will be done in a precise time interval. You have to say his actions clearly, for example: "Our team will come to your place tomorrow at 15:00".

• Make some offers before applying for a refund - which is what most of their customers say that in cases of dissatisfaction: "We want our money back." But that's the least you want, as it leaves your customer disappointed in your company. You will have to be smarter and offer something of value to their problems and the time before requesting a refund.

• Do more - all companies can do things as usual. We are sure you can come up with something else. After all, customers who complain just want you to be better, and you can use to demonstrate that this interaction can be.

• Do what you say - be sure to do what he has promised.

• Tracking - Check with them after a period. Phone up or e-mail and ask them if they need anything else and if the arrangement was working properly. In this way shows that they care and can also lead to word-of-mouth referrals.

Finally, we will use the statistics as a guide: shows that approximately seven out of ten people complain about doing business with you again if you resolve the complaint in their favor.
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