Hello reader,
Today, more and more we communicate through email. E-mail communication that we use to write something with friends, relatives, colleagues or clients. Whoever is the recipient of your email, it is becoming very important to write email effectively. As you know, writing effective email, you can save time to time, the other person and you can gain more confidence and trust in the other end.
Answering e-mail as soon as possible
More and more people in contact with each other via email. Even if they mention directly or not, they expect immediate answers. One of the Jupiter Research study indicates that 35% of customers expect a response within six hours, an additional 55% expect a response within 24 hours. Although many people focus on the response time, the content is equally important. The same study indicated that the lack of a complete response (45%) will be on-line customers to see a company in a negative way when considering future purchases.
Learn the art of writing Email
Badly designed emails generate additional e-mail messages back and forth, potentially eat more of their time. Worse, it can lead to unnecessary calls to your channel more expensive - your phone. And at that time, customers are bound to be angry and frustrated.
Here are some tips for writing email responses that are both comprehensive and appropriate:
1. Response format for easy reading on a screen. Do not write e-mail with very long sentences, which are long in horizontal position. Each line must be short. The ideal is to write 5-6 words per line and no more than that.
2. Make sure the subject is concise and meaningful to the receiver ... not only a generic
"The response of the marketing team," but also take care that does not look like spam.
3. He has a song by paragraph. I mention this separately by blank lines, so it is easy to read and understand.
4. Be brief. Its use as few words as possible to convey your message. More is not better when
is email. An email is not perceived as an electronic chart.
5. Use simple sentences, declarative. Writing for a third or fourth grade public,
particularly if you are creating templates that are sent automatically. You do not know
education level of the sender or the sender's level of comfort with the English language.
6. Be sensitive to the tone of the original message. If the sender is upset because of an error
Meanwhile, recognizing the error. Clearly what we are doing to correct the situation.
7. Be sure to answer all the questions raised in the original investigation. A partial answer
frustrates the sender and the results in other contacts. It also makes the company sending
response look inept.
8. Let's be clear what action will take the next and when the writer can expect the
close contact you.
9. Do not ask for an order number / case number or old information is remembered from his mind only when one is included in the original email ... Sounds pretty basic, but sometimes people lose information very evident in the email.
10. Do not just tell the sender to go to their website. In many cases, have already been
web site and could not find the answers they were seeking. If you want them to go
return to the website, a direct link to the exact information the reader needs.
Topic: 10 Best Tips to Write Effective Emails (Read 1618 times)
