Author Topic: Airline Customer Service Careers  (Read 1195 times)

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Offline Perfect

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The U.S. airline industry is gradually moving away from all the bloodshed that led to the bankruptcy of four major companies in recent years, while at the same time, marked the emergence of many discount airlines at the forefront of the business. In fact, the face of commercial aviation has changed dramatically over the last decade and now it seems that the worst is behind us. This does not mean more layoffs and downsizing are not possible, but for the person seeking a career in customer service in the aviation industry, the future has been clarified considerably.

Customer service opportunities with airlines include the following professional qualifications: reservation agents, ramp agents, technicians from the service line, customer service agents, baggage handling, and various management positions including station manager, manager of customer service and airport operations manager. Similar titles are working, but for the sake of brevity in the use of the term "customer service airline" I mean the ground staff responsible for assisting customers as they get to and from their destinations.

So exactly who is hiring? Well, on any given day most of the world could be. The turn over rate for customer service staff can be high, depending on the airline and working conditions. To make it easy for you, the following is a breakdown of the various airlines that hire customer service agents. In most cases it will work directly for the airline, but in some cases, a position can be a vendor or the airport authority itself.

Legacy carriers - American, Continental, Delta, Northwest, United and USAir all qualify as legacy carriers. Is simply defined the companies that helped the airline industry to have its inception in the U.S. of the six listed, only American and Continental have avoided bankruptcy. Therefore, a race car with a legacy can be a risky proposition.

Foreign carriers - Many foreign companies fly in and outside the U.S. and worth a look. Depending on the selected company, you may be asked to speak the national language of the company, and speak English. Head of the companies are: Air Canada, Mexicana, Air France, British Airways, Japan Airlines, Korean Airlines, KLM, Lufthansa and the flag carriers and discount airlines dozens of countries around the world.

Discount carriers - Some of the strongest companies in operation today are the discount airlines. Two of the best are Southwest and JetBlue, which are expanding and are hiring on a regular basis. Other discount airlines are: Spirit, USA3000, and many more small regional companies.

Regional operators - work as a "feeder" airlines for large companies, regional operators include Colgan, Republic, Shuttle America, American Eagle, Comair, and the Great Lakes. Some of these companies are awash in cash with very promising future.

Letter carriers- A few airlines fly mainly charter flights, although some have also scheduled. Some charter operators most notable include: Miami Air, Xtra Airways, and Country Sun

Cargo Carriers - Not all movements minivan. Some companies to move goods, merchandise and equipment. jobs customer service as sales agents and drivers of teams are an option for potential employees. Head of freight companies are: DHL, FEDEX, UPS, Emery Worldwide, and Amerijet.

Two companies recently launched, EOS Airlines and Maxjet Airways, was through an increase in recruitment immediately preceding its first flights in the autumn of 2005. As with any start-up, the chances of long-term career is a big question that most start-ups with no time.

In total, the chances of the airline industry have improved. While paying hourly workers is generally low benefits, including flight privileges, are usually pretty good. Nevertheless, the air transport sector remains a point of interest of many people and with declining fuel prices and strength in the economy, the labor market for customer service staff is in a phase expansion.




 

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