Author Topic: Achieve the Appropriate Tone in Email  (Read 798 times)

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 Emails are too casual? Or are too formal? Are you using the right tone?

Emails are different from those letters. You can not be "too" formal in a letter. In an email, it seems silly too formal. What is the tone for an e-mail? - A little more casual than a letter. However, there is a fine line between being too relaxed and too stiff.

To some extent, the attitude and culture of your company will determine the amount of formality necessary. For example, flower shops and hotels will not be as formal as a bank or law firm.

As you compose the message, consider the person who will read it. Know your audience.

Work is easier when you're replying to a message. You can see the tone of the sender. All you have to do is match that tone.

If in doubt, strive for a tone that is professional, but the conversation. An easy way to get a tone of conversation is the use of contractions (I, we, that is, are).

It is also acceptable to use pronouns. In conversation, use the words "I, we, you." Therefore, use these in the emails. For example, "It has been suggested..." It sounds very strong. Instead, try "I suggest..."

Be careful with the pronoun "I" use many can be perceived as selfish. Not to sound conceited. If you notice an abundance of "I", try to write each sentence. This will create the variety and no bothersome personal pronoun so obvious.

Email is a great way to communicate. Just remember that your old letters written to adapt writing style so your messages do not sound stilted and stiff. On the other hand, e-mail is not a license to be careless. E-mail messages more effective to find a happy balance. They have a conversational tone.



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