FreeBalance Inc.   is the leading global provider of public sector financial management solutions that enable accountability, transparency and good governance.   FreeBalance solutions are contributing to economic development and public sector growth and renewal in over 100 national, regional, and local government organizations spanning five continents. 

As a Support Specialist - Financial you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments.   Drawing upon your product/database/solutions expertise, you will also support the Operations and Sales teams by providing proposal support, and serve as a subject matter expert for technical analysis and specification efforts. 

If you enjoy working with small professional teams, providing direct support to clients and thrive on solving business and process issues, then FreeBalance is the place for you!

Main Responsibilities:
•   Analyze customer issues and requirements and facilitate solutions. 
•   Learn and understand clients' environment and assist with utilizing the product to the full potential. 
•   Act as primary functional support contact for the client during deployment and post-implementation needs. 
•   Collaboratively develop and deliver functional training to clients
•   Provide functional input to proposals
•   Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients
•   Develop new or modify existing custom solutions, including formS and reports

Education and Experience:
•   University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration
•   Knowledge and or background with a solid understanding of cash and accrual concepts and experience using accounting and/or financial management software
•   Demonstrate previous experience supporting customers for translating business issues and providing solutions by writing specifications for the technical team
•   Experience using CRM tools to resolve customer issues
•   Basic knowledge of government and civil service structure and operation
•   Ability to communicate in English both written and verbal
•   Ability to travel

This position is based in Liberia

Please  email a resume to hr@freebalance.  com

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