Employment type: Full time



An ICT Enterprise solutions company based in westlands and dealing with a wide range of products, solutions, service and support requires a help desk IT assistant.

Help Desk Job Description
* Receiving and Logging in repair jobs and assigning them to engineers/technicians
* Logging in telephone support calls and scheduling repairs on site
* Updating LAN support and following up on resolution of jobs

* Planning and scheduling clean-up jobs on PM contracts
* Customer service on status update of ongoing jobs
* Dispatch of completed jobs and billing of the same
* General administration and supervision of workshop staff
* Sending quotations for repair jobs

Key qualifications
* Diploma in IT, business administration, sales, front office operations
* Knowledge of working with computers in a windows environment essential
* Good interpersonal and people management skills
* Good command of spoken English language, fluent and polite
* Knowledge of LAN support will be an added advantage
* Creative problem solver.

If qualified send CV only to jobs@staff-kenya.com indicating the title on the subject line. Do not attach certificates.

Corporate Staffing Services
Suite 3, 13th floor, Development House, Nairobi.
Email: jobs@staff-kenya.com
Website: www.staff-kenya.com

N.B. We do not charge any fee for interviews and neither for having your CV in our database.