How to Get a Customer Service Job in a Bank or Telecoms Company in Nigeria

masscom9ja · 2013-03-11 16:12

How to Get a Customer Service Job in a Bank or Telecoms Company in Nigeria

In a recent survey conducted by NG44, we asked recruiters in banks and telecommunication companies what was the major factor that they consider when recruiting new customer service staff.

ALL of them confirmed that they usually prefer to hire applicants that have a professional certification in customer service and are members of a recognised customer service institute or body.

A customer service officer in a top company earns an average of N50,000 to N120,000 per month so if you want to guarantee that you will pass any customer service or marketing interview that you attend, our advice to you is to get a professional certification from a reputable customer service body. That is the secret.

The most recognised body of such in Nigeria is the Institute of Customer Service of Nigeria (ICSN) which is approved by the Federal Ministry of Education.

Now a Fast and Easy Way to Get Certified in 48 Hours. March 22 and 23 2013.

Institute of Customer Service of Nigeria (ICSN)In the past you needed to travel outside Nigeria and pay thousands of dollars to get this rare and highly respected certification but the Institute of Customer Service of Nigeria (ICSN), a body accredited by the Federal ministry of Education has partnered with a UK-Based body to start offering this training here in Nigeria at a highly subsidized rate.

The training has commenced and the Lagos chapter of the Institute is NOW offering a special 2 day course and membership of the body at subsidized rates.

The training covers an international customer service curriculum tenable worldwide and at the end you will be issued with professional certificates from the ICSN and also inducted as a member of the ICSN.

Did you know that:

Customer service related jobs are one of the best paying positions in Nigeria today? A customer service officer in a top company earns anything from N50,000 to N120,000 per month

There are lots and lots of new openings in big companies every week for customer service officers

Top Companies like banks, telecoms and oil companies prefer to employ customer service officers that are certified by a reputable institution.

Even without a relevant degree or poor grade, having a customer service certification from a reputable body like ICSN means that you can still qualify for such jobs. Even with 2.2 or 3rd Class.

Benefits of Registering Right Now, Without Delay

Here are all the things that you will get when you are fully registered:

Two days intensive customer service training by local and foreign-based instructors
Certificate of membership of the Institute of Customer Service of Nigeria (ICSN)
Membership of National Association of Customer Service Professionals of Nigeria
Affiliation with the Institute of Customer Service and Relationship, United Kingdom
Get an extra edge and advantage during job selection because of these qualifications and certificates (even if your result is poor)
Major boost to your CV and career advancement
Use of ICSN as professional nominal title after your name e.g Mark Asuen, ICSN
You receive professional support & development through seminars, conferences, workshop etc from the body from time to time.
Opportunity to be recognised for excellence in your area of profession (Nigerian Service Excellence Awards)
Your professional identity is legally protected by professional bodies duly registered and recognised by the Federal Government.

Entry Qualifications

HND, BSc or Masters Degree holders in any discipline or its equivalent.

Applicants with minimum of NCE, OND, Advanced Diploma in any discipline with knowledge, skills and experience in Customer Service or training certificate in Customer Service, Care, Relationship, call centre, Call Agent, receptionist, Secretarial Studies, salesmanship, Front desk, Marketing or certificate in Customer Service from any accredited training centre.

Workers and Professionals
Those looking for a better job
Job seekers
Fresh Graduate
NYSC
Undergraduate Students of Universities, Polytechnics and other Tertiary institutions

What People Are Saying...

"I recently got a job as a customer service officer at the Lagos branch of a new generation bank. During our welcome party, my new boss revealed to me that it was our customer service certifications that made them hire ten of us out of the 200 people that were shortlisted. My ICSN certifcates got me a job so the money spent was not a waste at all!" - Linda Efekeraye ICSN, Banker, Lagos

"Recently the company I work for was downsizing and laying off people. Our whole department was shut down and everyone was laid off except me. The luck I had was that I had a customer service certificate from ICSN so I was transferred to the customer service department instead and now I am even getting a bigger salary" - Kemi Shobanjo ICSN, Abuja

How to Register and Get Certified. March 22 and 23 2013. Register Now.

Step 1: send a Text or email of your full name, phone number, email address and location to 07089996801 or lagos@customerservicenigeria.org

Step 2: You will be contacted immediately via email with attached application form.

Step 3: You are to download and print the form, fill the form and return the form physically or through proxy (a person appointed by you) at the ICSN Office, PEI Centre building, 114B Ilupeju Street, Dolphin Estate, Ikoyi, Lagos with your full payment. Payment is via cash or POS terminal/ATM card at the centre.
NB: Payment must be completed before certification course

Registration Fees

There are various categories of membership, these are:

Student Category
Qualification: In a tertiary institution
Application Fee: N2,500
Program Fees: N30,000

Graduate/Associates Category
Qualification: Fresh Graduates. NYSC, Workers with 2 - 5 years experience
Application Fee: N5,000
Program Fees : N45,000

Full Member
Qualification: 6 to 14 years working experience
Application Fee: N5,000
Program Fees : N50,000

Senior Member
Qualification: 15+ years working experience
Application Fee: N5, 000
Program Fees: N55,000

Corporate Membership also available
NB: Payments are one-off and covers membership application, course materials and study manuals and Professional examination.

How to Register and Get Certified. March 22 and 23 2013. Register Now.

Step 1: send a Text or email of your full name, phone number, email address and location to 07089996801 or lagos@customerservicenigeria.org

Step 2: You will be contacted immediately via email with attached application form.

Step 3: You are to download and print the form, fill the form and return the form physically or through proxy (a person appointed by you) at the ICSN Office, PEI Centre building, 114B Ilupeju Street, Dolphin Estate, Ikoyi, Lagos with your full payment. Payment is via cash or POS terminal/ATM card at the centre.

Got Questions?

Call:
Time to call: 8am – 6pm (Mondays – Saturdays)
07089996801, 07044647545, 08063098860

Or visit our office:
Institute of Customer Service of Nigeria (ICSN),
PEI Centre Building, 114B Ilupeju Street,
Dolphin Estate, Ikoyi, Lagos.

Email: lagos@customerservicenigeria.org

Website: www.customerservicenigeria.org
You can change your future in just 48 hours. March 22 and 23 2013. REGISTER NOW!

masscom9ja · 2013-03-11 16:12

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How to Get a Customer Service Job in a Bank or Telecoms Company in Nigeria

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